Sonoma State University
Emergency Response App

Created by Wellspring Info 

This Emergency Procedures guide is intended to assist members of the SSU community in responding to emergencies that they may confront in the course of their duties. It should be kept nearby and consulted if one of the identified emergencies occurs.

This guide should be used in conjunction with each building’s Emergency Action Plan, which includes important planning, response and recovery information, including evacuation and lockdown planning, key emergency resources and designated area, building and floor marshals. Emergency Marshals have the primary role of assisting with the safe and orderly evacuation of buildings during emergencies.

No matter the emergency, it is critical that students, faculty, staff, and guests of the University be familiar with campus procedures and considers their own person preparation for emergencies and how they would respond to an emergency. Every
classroom, office, and space on campus presents different advantages and challenges in responding to an emergency. Consider how you would respond for every space you frequent.

Sonoma State University Police Services is available 24 hours a day, 7 days a week to respond to any emergency that may develop. You can reach Police Services by calling (707) 664-4444.

If you have questions about emergency preparedness or response or questions about these procedures or how to prepare and respond to any emergency or disaster, please contact Emergency Services at

Every emergency poses a unique and ever-changing combination of factors and challenges, so no guide can ever be 100% complete. Plan ahead. Safety is a responsibility we all share. 

Missy Brunetta
Director for Emergency Services
Updated 2017

In ALL emergencies, dial 911*. To reach the Police Services for non-emergencies, please call (707) 664-4444 (extension 4-4444 from a campus phone).

* 911 calls, including those from mobile phones, will be answered by the closest public safety dispatch center and are not automatically referred to regional CHP centers.

Safety and emergency response at Sonoma State University is a responsibility shared by hundreds of employees across many departments. The following numbers are provided for routine calls and non-emergency situations. Most departments listed below are staffed between the hours of 8:00 a.m. and 5:00 p.m.

Counseling and Psychological Services
(707) 664-2153

Disability Services for Students (Voice)
(707) 664-2677

Disability Services for Students (TDD)
(707) 664-2958

Facilities Services
(707) 664-2317

(707) 664-2541

Human Resources
(707) 664-3100

Information Technology
(707) 664-4357

Police Services
(707) 664-4444

Residential Life
(707) 664-4033

Seawolf Service Center
(707) 664-2308

Student Health Center
(707) 664-2921


Location of Incident
Direction of Travel

License Plate

Male or Female
Approximate Age
Hair Color
Hair Length


Do not attempt to apprehend or interfere with a subject who is committing or you believe may commit a crime, except in case of self-protection.

  1. If it is safe to do so, stop and take time to get a good description of the criminal.  Note the following: height, weight, gender, race, approximate age, clothing, method and direction of travel, and name, if known. All of this takes only seconds and is of the utmost help to investigating officers. Use the checklist below to collect information.
  2. If the criminal is entering a vehicle, note the license plate number, make and model, color, and other characteristics (stickers, obvious body damage). Use the checklist below to collect information.
  3. Call 911. Give your name and location.  Advise the dispatcher of the situation and remain where you are until contacted by an officer.  Be prepared to provide details about the specific actions taken by the person that make you believe there is a crime in progress or that a crime could take place.
  4. In the event of civil disturbance, avoid the affected area. If the disturbance is outside and you are inside, stay away from doors and windows.
  5. Do not interfere with those persons creating the disturbance or with emergency responders.



NON-EMERGENCY: (707) 664-4444

If an uncontrolled release occurs from any type of vessel containing potentially hazardous materials, the following steps should be taken:


  • CALL 911.
  • Provide your name, the location of the emergency, type of material (if known) and the volume of the spill (if known).
  • Notify others in the area of the incident.
  • If known, contact the individual responsible for the material.


  • Secure the area; keep people out.
  • Close doors, post signs, etc.


  • Pour absorbent dike or barrier.
  • Open windows and turn on exhaust hoods to vent.
  • If it can be done safely, tip containers upright and close lid or valve.


  • Move a safe distance away (depends on the spill and material); generally the entire floor will require evacuation. When in doubt, evacuate the entire building by announcing the evacuation through the halls and pulling fire alarm pull stations.
  • Report any injuries or illnesses to first responders after evacuating the building.
  • Do not return to any area/building until all alarms are silenced AND you are instructed to do so.


Drop Cover Hold On

  1. Remain calm. Stay indoors during the shaking and stay from windows, bookcases, and other things that may fall.  If possible, take cover under a desk or table.  DO NOT RUSH FOR THE DOORS.
  2. If in an automobile, stop in the safest place available, preferably in an open space away from overpasses, power lines, and trees. Stop as quickly as safety permits, but stay in the vehicle as it provides shelter.
  3. After the shock subsides, get out of doors and well clear of buildings and trees as aftershocks are likely. DO NOT USE ELEVATORS. Provide assistance to any disabled or injured persons in using the stairs.
  4. Identify and assist the injured. Call 911 ONLY if there are serious injuries, significant damage to a building, and/or known trapped persons in the building.
  5. If applicable, follow the procedures in this manual for fire, hazardous materials leaks, and serious injury.

In the event of major damage or destruction, emergency responders will evaluate buildings and determine if/when it is safe for occupancy. Do not reenter a building with visible or suspected structural damage until cleared by emergency responders. Never enter a building when a fire alarm is sounding.


Inappropriate or Unusual Labeling

  • Excessive postage
  • Handwritten or poorly typed addresses
  • Postmarked from a city or state that does not match the return address or no return address
  • Marked with threatening language
  • Incorrect titles or titles without a name
  • Marked with restrictions, such as “Personal,” “Confidential,” or “Do Not X-Ray”

Overall Appearance

  • Powdery substance felt through or appearing on the package
  • Oily stains, discolorations, or odor
  • Ticking sound
  • Protruding wires aluminum foil visible
  • Unusual weight based on size
  • Excessive tape or unusual protective covering


  • Do not shake or empty the contents.
  • Do not carry the package, show to others, or deliver to Police.
  • Put the package down on a stable surface.
  • Do not sniff, touch, taste, or closely examine any spilled contents.
  • Leave the area and notify others in the immediate area.
  • Call Police Services at 911 or (707) 664-4444.
  • Wash your hands with soap and water as soon as possible.

USPS Suspicious Mail or Packages Poster Protect yourself your business and your mailroom

  1. Bomb threats usually occur by telephone.
  2. The person receiving a bomb threat call should remain calm and attempt to obtain as much information as possible from the caller using the checklist given on the following page.
  3. Call 911, giving your name, location, and telephone number.  Inform them of the situation, including any information you may have as the location of the bomb, time is set to explode, and the time you received the call.
  4. Inform your supervisor and/or department head.
  5. Campus authorities will be responsible for building evacuation.
  6. If you should spot a suspicious object, package, etc., report it to the authorities, but under no circumstances should you touch it, tamper with, or move other otherwise handle it in any way.
  7. If instructed to evacuate, move a safe distance away from the building (a minimum of 100 yards).  If inclement weather conditions exist, you may move to another building that is a safe distance away and approved by emergency responders.  Do not reenter until instructed by emergency responders that it is safe to do so.
  8. Do not pull fire alarms, activate radio systems or use mobile devices or other electronic equipment in the area of a suspected bomb.
  • Where is the bomb going to explode?
  • Where is the bomb right now?
  • What does the bomb look like?
  • What kind of bomb is it?
  • What will cause the bomb to explode?
  • Did you place the bomb?
  • Why?
  • What is your address?
  • What is your name?

Gender of Caller:

  • Male
  • Female
  • Indeterminable

Note the following:


  • Calm
  • Angry
  • Excited
  • Distinct
  • Soft
  • Cracking Voice
  • Familiar
  • Electronic
  • Laughing
  • Crying
  • Normal
  • Raged
  • Nasal
  • Clearing Throat
  • Lisp
  • Raspy
  • Deep
  • Rapid
  • Loud
  • Deep Breathing
  • Distinguished
  • Accent
  • Slow
  • Slurred
  • Stutter


  • Street Noise
  • Motor
  • Office Machines
  • Music
  • House Noises
  • Static
  • PA System
  • Animal Noises
  • Clear
  • Conversation
  • Factory Machinery
  • Booth
  • Local
  • Long Distance


  • Well Spoken
  • Message Read
  • Incoherent
  • Taped
  • Irrational
  • Profane
  1. Do not move a seriously injured person unless there is a life-threatening emergency in the immediate area.
  2. Call 911. Give your name, location, and telephone number.  Provide as much information as possible regarding the nature of the injury or illness.  The dispatcher will need to know if the person is conscience, breathing, if they are bleeding, aware of their surroundings and other information based on the nature of the injury or illness. 
  3. Officers will arrange for emergency medical responders and will likely respond to your location. Stay with the victim until help arrives.  Call 911 again if the condition of the victim gets significantly worse.
  4. If you are capable and knowledgeable, administer first aid and/or keep the victim as calm as possible.
  5. Do not provide food or water to the victim.

Biological exposure is any contact between the eyes, mouth, mucus membrane and/or any non-intact skin with blood or other bodily fluid that could carry infection.  If you are exposed, immediately wash the area with soap and water or use eye wash for 15 minutes. Notify your supervisor. They will work with you to seek medical care, complete the required paperwork and make the proper notifications.

Injuries can be prevented.  Be sure your work area is kept neat and hazards are reported right away.  Non-urgent work orders should be reported to Seawolf Services at (707) 664-2308.  Emergency work orders should be called into Facilities Services at (707) 664-2317.

All workplace injuries must be reported.  Please visit or call Human Resources at (707) 664-3100 to learn more and obtain reporting forms.

Hands only cpr. CPR can double or even triple a person's chance of survival. 1.Call 911. 2. Push hard and fast. Learn the two simple steps 1. Call 911. 2. Push hard and fast in the center of the chest

In the event of an emergency, people with disabilities should observe the following evacuation procedures:

  1. All persons should move toward the nearest marked exit. As a first choice, a person with a mobility impairment may use the building elevators, but NEVER in the case of earthquake or fire. 
  2. As a second choice, a person with mobility impairment reaches an obstruction, such as a staircase, they should request assistance from others in the area.
  3. NOTE: It is suggested that the a person with any disability that may affect self-evacuation prepare for an emergency ahead of time by instructing a classmate, professor or co-worker on how to assist them in the event of an emergency. Persons who are deaf or hard of hearing should make themselves familiar with the alternate alarm notifications in their building and may consider carrying a pen and a notepad to assist in emergency communications.  Employees should be matched with an evacuation aide as part of their area Emergency Action Plan.
  4. If assistance is not immediately available, a person with a mobility impairment should stay in the exit corridor, on the stairway or landing. They should continue to call for help until rescued.  Persons who cannot speak loudly should carry a whistle or have other means of attracting the attention of others.  Persons who are blind or have vision loss should request a nearby person to guide them through the building to safety. 
  5. If you are aware of a person who is unable to evacuate and you are unable to assist with evacuation, notify first responders immediately.
  6. Rescue personnel, fire, and police, will first check all exit corridors and exit stairwells for trapped persons. It is appropriate to call 911 during an emergency if you are unable to evacuate a building.

For additional information, advice, assistance, or accommodation, please contact Disability Services for Students or Emergency Services. 

SSU is committed to ensuring equal access to students, faculty, staff, and guests. This commitment includes ensuring that people with disabilities are reasonably accommodated during preparation for emergencies and during emergency response and recovery. In addition to the information in this guide, please contact Disability Services for Students or Emergency Services if you require additional guidance or assistance.

  1. Upon discovering a fire, close the door to the room where the fire is located and immediately sound the building fire alarm by locating and activating a pull station.
  2. Call 911. Give your name, department, and the location of the fire.  Do not hang up until the dispatcher tells you to do so.
  3. If the fire is small, you may wish to fight it with a fire extinguisher. If you can’t extinguish the fire within 30 seconds, close off the area and evacuate. 
  4. If the fire is large, very smoky, or rapidly spreading, or if alarms are sounding, evacuate the building. Close doors as you go.  Do not open any door that is hot to the touch.  Do not enter any space that there is not a clear, breathable path (unless there is no other option).  This path may be low on the floor.  Inform others in the building who may not have responded to the alarm or who may be unaware of the emergency to evacuate.  Once outside, warn non-emergency responders not to enter the building.
  5. If time permits, take critical personal items and lock file cabinets with confidential information. Walk, do not run, to the nearest stairwell exit.  If you have a mobility impairment, request assistance, proceed to the nearest stairway landing, shout for help, and wait there until help arrives. Consultation about these procedures is available from Disability Services for Students or from Emergency Services.
  6. When fire alarms sound, do not use elevators. An elevator may become inoperative and trap occupants. Give assistance to disabled persons in using the stairs.  See section on the Evacuation of People with Disabilities.  Evacuate to a distance of at least 500 feet from the building and stay out of the way of emergency personnel.  Do not return to the building until instructed that it is safe to do so.  Never enter a building when the alarm is sounding.
  7. Notify either police personnel or firefighters on the scene if you suspect someone is trapped in the building.

How to Use a Fire Extinguisher. 1. Pull  2. Aim  3. Squeeze  4. Sweep

An active shooter is an event in which one or more persons are actively engaging in killing or attempting to kill people in a populated area.  In most cases, active shooters use firearms and there is no apparent pattern or method to their selection of victims. 

If faced with an active shooter incident, there are three things you can do that make a difference.

Run  Hide  Fight

RUN - When an active shooter is in your vicinity:

  • If there is a way out, and you can get out, GET OUT! This is your first and best option. Get out whether others agree to or not.
  • Leave your belongings behind.
  • Help others from entering the danger zone.
  • Call 911 as soon as it is safe to do so.

HIDE - If evacuation is not possible, find a place to hide.

  • Lock and/or barricade the door.
  • Silence your cell phone (including vibration).
  • Hide behind large objects if possible.
  • Remain very quiet and do not leave until directed by law enforcement.
  • Your hiding place should:
    • Be out of the shooters view.
    • Provide protection if shots are fired in your direction.
    • Not trap or restrict your options for movement.

FIGHT - AS A LAST RESORT, and only if your life is in danger:

  • Attempt to incapacitate the shooter.
  • Act with physical aggression and commit to your actions.
  • Improvise weapons.
  • Once the shooter is incapacitated, call 911.

POLICE RESPONSE - When law enforcement officers arrive:

  • Keep your EMPTY hands raised and visible with your fingers spread apart.
  • Remain calm and follow instructions.
  • Avoid pointing or yelling.
  • The first police officers to arrive will not respond to or aid those who are injured. They will go directly to the shooter.

Know that help for the injured is on its way.  Rescue team officers and emergency personnel will care for the injured and facilitate evacuation as soon as possible.

Civil disobedience takes two basic forms: mass disobedience like protests or riots, and individual disobedience like altercations and assault. Mass civil disobedience is a real cause for alarm. If the disturbance is outside of a building, take measures to prevent their entry into the building. Lock all the perimeter doors to discourage entry. Do not aggravate the crowd or draw attention to yourself or the building. By definition, a riotous crowd is out of control and without reason. Do not try to protect the building or its contents by interfering with the unruly mob.

In the event of civil disobedience:

  1. Follow directions from police. Check your phone or email for emergency notifications from SSU Alert.
  2. If possible, lock or barricade doors, and keep away from windows. If you cannot lock or barricade doors, consider moving to a secure location, if it is safe to do so.
  3. Encourage students and employees to remain indoors where it’s safe.
  4. If an unruly presence gains entrance or there is any other emergency, notify University Police by calling 911.

If you are in contact with a student who appears to be an immediate threat to his or her own safety or that of others, call 911.

Quick Reference for Helping Students having difficulties:

Recognize Symptoms

  • Significant change in academic performance or classroom conduct.
  • Unusual behavior or appearance.
  • Traumatic event or change in relationships.
  • Reference to suicide, homicide, or death.

Respond to the Student

  • Speak privately with student.
  • Directly and candidly discuss your observations and concerns.
  • Offer support and assistance.

Refer to a Mental Health Professional at the Counseling Center

  • Be caring, firm, and straightforward in your referral.
  • Consider calling from your office or escorting student to Counseling and Psychological Services (CAPS).

Consult with On-Campus Resources – Discuss your concerns about a student with any of the following on campus resources.


In the event an emergency requires you to leave the building, follow the directions of team leaders, the fire department, or law enforcement personnel. Proceed to the nearest stairwell exit.

Remain calm. Do not run and do not use elevators. Upon reaching the street or lobby move away from the building to allow emergency service personnel to enter.

Evacuating Disabled

Visually impaired

  • Tell the person the nature of the emergency and offer guidance.
  • Offer your arm for guidance.
  • Do not grasp a visually impaired person’s arm unless they are in severe danger.
  • As you walk, tell the person where you are and advise them of obstacles.
  • Once you reach safety, ask if further help is needed.

Hearing impaired

Persons with hearing impairments may not hear emergency alarms – communicate that there’s an emergency by:

  • Turning lights on and off to gain the person’s attention, or…
  • Indicating directions with gestures, or…
  • Writing a note with evacuation directions, and…
  • Assisting to safety as needed.

People using crutches, canes or walkers:

  • Evacuate these individuals as injured persons.
  • Assist and accompany to the evacuation site if possible, or…
  • use a sturdy chair (or one with wheels) to move the person, or…
  • Help carry the individual to safety.

Wheelchair users:

  • Check with the individual on their preference.
  • Determine if a chair is available.
  • Remove any immediate dangers.
  • Immediately advise arriving first responders of special evacuation cases.

If you are unable to evacuate a person with a disability or an injured person, advise the individual to wait at the stairwell entrance, if possible, and wait for assistance.  Notify first responders immediately of the location and description of the person.

Accounting For Employees After An Evacuation

To ensure the fastest, most accurate accounting of your employees:

  • Designate assembly areas where your employees should gather after evacuating.
  • Take a head count after the evacuation. Identify the names and last known locations of anyone not accounted for and pass them to the Building Marshal, if one is present. If there is no Building Marshal present, notify the department manager who will, in turn, notify University Police.

Refer to your department emergency plan for any additional emergency procedures specific to your work area.  If the evacuation is due to an emergency that cannot be immediately resolved, information will be disseminated through the SSU Alert emergency notification system or at each evacuation site.  Do not send employees home with authorization from University Police, Emergency Services, or Human Resources.

Page generated by Wellspring Info on Apr 26, 2018 21:19